ABOUT US:
ViaEurop is edited by London Shuttle Limited; a private company
Registered Office: Berkeley Square House
Berkeley Square
London W1J 6BD
United Kingdom
Registered Number: 06480529
OUR MISSION:
ViaEurop is run by transport experts and professionals.
Our philosophy is to provide a luxurious journey thanks to our spacious Mercedes Viano, and a perfect services giving by our chauffeur.
To realize your dreaming journey, we will drive you at the destination of your choice.
AND YOU?
To get regular updates on the development of ViaEurop, subscribe to our mail list.
You can also give your opinion, ask questions or share your own experience on our forums.
TERMS & CONDITIONS
0. GENERAL CONDITIONS
0.1 Introduction
These General Conditions of Carriage are the conditions on which London Shuttle Limited carries any person and their property, and these conditions shall apply to each ticket issued by London Shuttle Limited and each contract to carry any person entered into by London Shuttle Limited. Any person who travels on a London Shuttle Limited service shall be considered to have agreed to be carried on these General Conditions of Carriage.
Loss of enjoyment: We are a scheduled transport service operator, and do not have any knowledge of your purpose of travel. We accordingly do not accept any liability for loss of enjoyment or other similar types of loss.
1. INTERPRETATION
1.1 Definitions
In these General Conditions of Carriage, the following words shall have the following meanings:
''vehicle” means the Mercedes Viano 7 seats provided by us.
"journey" means each journey you are entitled to make on a service as set out in your ticket;
"luggage" means any property which you bring onto a vehicle or into a station, including any property carried on your person;
"service" means any journey to be made by a vehicle provided or arranged by us or on our behalf or any other carrier for the purposes of carrying persons and their luggage, which is set out in a timetable published by us or that other carrier;
"Special Conditions" means any additional or special conditions relating to a particular ticket or fare or the method of delivery of a ticket (including any restrictions as to the services, dates, days of the week, and times in the day on which travel is permitted, and any conditions as to advance reservations of seats) as set out in any notices, offers or publications from ourselves or any other carrier, including our web site.
"station" means any coach or railway station, air or sea port, or other stop where a service is to be joined or left or through which a service may pass;
"ticket" means any ticket issued by us or on our behalf, which sets out our agreement to carry or arrange for the carriage of any person, including the services on which travel is permitted and the fare payable;
"we", "us" and "our" refers to London Shuttle Limited, a company registered in England, with registered number 06480529, whose registered office is at Berkeley Square House,Berkeley Square,London, W1J 6BDUnited Kingdom.
"working day" means any day, other than a Saturday or a Sunday, on which the clearing banks in England and Wales are open to the public for the transaction of business
"you" means the person who we have agreed to carry or arranged to be carried, being the person who purchased a ticket or for whom a ticket was purchased, or any person who travels on a service with or without a ticket.
1.2 References
In these Conditions, the singular includes the plural and vice versa, a reference to the masculine includes the feminine and vice versa, and reference to any person includes any individual, firm or company.
2. CARRIAGE SERVICES
2.1 Our agreement to carry you:
We agree to carry you and your luggage on the journey(s) permitted by your ticket, on and subject to these General Conditions of Carriage and any Special Conditions applicable to your ticket. The applicable Special Conditions shall take precedence over these General Conditions of Carriage.
2.2 Carriage of children and young persons:
We will not be obliged to carry any child under 16 years of age unless that child is accompanied by a responsible person aged 18 or over. We will not be obliged to carry young persons aged 16 or 17 years unless they are accompanied by a responsible person aged 18 or over or are in possession of a letter of authority from a parent or guardian.
2.3 Validity of your ticket:
(a) Travel permitted by your ticket: Your ticket permits you to make the journeys and travel on the services stated on the ticket, subject to any restrictions or statements as to the services, dates, days of the week, and times within a day on which you may travel, set out on the ticket or in any Special Conditions applicable to the ticket. Your ticket is only valid for journeys made in the order stated on the ticket.
(b) Period for which your ticket is valid: Your ticket is valid from the departure to the arrival of the journey on the date specified on your ticket.
(c) Expiry of your ticket: When your ticket expires, it is no longer valid for travel. However, if your ticket expires during any journey you are making, then if your ticket was valid at the time your journey commenced or should have commenced, its validity will be extended to allow you to complete your journey.
(d) Ownership of Ticket: Your ticket remains our property at all times and if a ticket is defaced, damaged or tampered with, or lost, it is not valid for travel. We reserve the right to refuse to issue a replacement ticket in such circumstances.
3. CARRIAGE BY OTHER CARRIERS
3.1 Where you do not have a separate contract with other carrier:
Where any journey includes carriage of you and the vehicle you are travelling in by rail, ferry, or hovercraft, then these General Conditions of Carriage shall continue to apply to us in relation to the vehicle you are travelling on, but we shall have no liability in respect of any act, default or delay in relation to the train, ferry or hovercraft on which the vehicle is being carried.
4. PASSENGER RESPONSIBILITIES
4.1 You must travel with your ticket:
You must take your ticket with you whenever you travel on a service, and you must produce your ticket for inspection when asked. If you do not take your ticket with you when you travel, or do not produce your ticket when asked then you will be considered to have travelled without a ticket. If you do not have a ticket when boarding, and subject to seats being available, a Standard or Value fare ticket must be purchased from the driver.
4.2 You must check-in prior to departure:
(a) Check-in at major departure terminals: You are required to check in 15min before boarding a service at the appropriate point indicated at the place of departure. The check-in closes at the timetabled departure time for the service.
(b) Departure at intermediate stops: You should arrive at the boarding point for a service at least 30 minutes prior to the timetabled departure time for that service.
(c) Effect of late arrival or check-in: We may give your seat to another passenger if you arrive later than the scheduled check-in time, in which case you will be considered to have missed the service. We shall not be liable to you if you miss any service as a result of your late arrival, and shall not be obliged to hold up any service to wait for you, or to provide a seat on any other service, if you miss a service.
4.3 Mid-journey refreshment breaks:
If a short halt is made on a service for meals or refreshments, you must return to the vehicle punctually within the time allowed for the halt. We shall not be obliged to hold up the vehicle to wait for you, and we shall not be liable to you if you miss the vehicle because you return later. We will not reimburse any additional costs you may incur as a result of your missing the vehicle.
4.4 Customs and Immigration
(a) Immigration Checks: Where a vehicle is required to stop at any immigration, passport or customs check-point, the vehicle will wait for a reasonable period to enable all normal checks to be carried out. However, the vehicle will not be obliged to wait for any passengers who are detained or delayed for any reason, and will be entitled to depart after that reasonable period leaving any detained or delayed passengers behind. Any luggage belonging to any passengers left behind will be at the risk of those passengers and we will not be liable for any loss or damage to that luggage.
(b) Other border checks: Where we or you are required under any applicable law to provide details of your name, address, and other information concerning your identity, and your journey and its purposes, you shall as a condition of your travel with us, promptly comply with all such law and co-operate with us in complying with such law.
(c) Other border requirements: You are advised that when crossing any borders or check-points, further requirements may be applied by the countries you are leaving or entering, including possibly unofficial or corrupt requirements, such as the imposition of any taxes or other payments by border control officials. We accept no responsibility or liability for such requirements, or for any delays or other problems caused by such requirements, and you expressly agree that this is a risk you freely assume as condition of travelling on our services.
5. LONDON SHUTTLE RESPONSIBILITIES
5.1 Our obligation to carry you:
It is our obligation to carry you and your permitted luggage on the journeys permitted by your ticket, on and subject to these General Conditions of Carriage and any Special Conditions. We will make reasonable efforts to carry you with the minimum discomfort and inconvenience.
5.3 Timetable of Services:
The published running times of any service are only stated approximately. We do not guarantee that any service will start or arrive at the published time or that any service will connect with any other service shown as a connecting service, although we will use reasonable efforts to the extent within our control to minimise any disruption to your journey. In the event that our services are delayed or cancelled we will use reasonable efforts to notify you of the delay and any alternative timetable as soon as reasonably practicable.
5.4 Our right to cancel:
We reserve the right to alter any timetables or suspend, cancel or withdraw services, or terminate a service once it has commenced, without notice whether before or after you have reserved a seat on the service, and to substitute an alternative service.
5.5 Our liability for cancellations and withdrawals of services:
(a) Our liability is limited to what is stated in these Conditions: Except as provided in these General Conditions of Carriage, we shall not be liable for any loss, damage, liability, or cost suffered by you as a result of any cancellation or withdrawal of any service by us, or any delay to any service, or termination of any service, for any reason (including our breach of contract or negligence).
(b) No liability if you have no reservation: If we cancel or withdraw a service before it has commenced and you do not have a seat reserved on it, we shall have no liability to you.
(c) Cancellation before service has begun: If we cancel or withdraw a service before it has commenced, otherwise than due to a circumstance beyond our reasonable control, and you do have a seat reserved on it, our liability will be at to cancel the ticket, and allow you to claim a refund of the full amount of the fare.
(d) Cancellation after service has begun: If a service on which you are travelling commences and is terminated before reaching your destination, other than for a reason outside our control, our liability will be at our option to pay to you the reasonable cost which you incur in making suitable alternative arrangements yourself to get to your destination, but not more than the cost of reasonable surface transport to your destination.
5.6 We have no liability for circumstances beyond our control:
We shall have no liability for any delay or failure to carry you, or for breach of contract, where caused by a circumstance beyond our reasonable control. The following shall be considered to be circumstances beyond our reasonable control: accidents causing delays on the service route, exceptional severe weather conditions, fire and/or damage at a station, compliance with requests of the police, customs or other government, officials and security services, deaths and accidents on the road, vandalism and terrorism, unforeseen traffic delays, strike/industrial action, riot or local disturbance or unrest, problems caused by other customers, the coach being held or delayed by a police officer, customs official or governmental official, approval of relevant governmental department of the countries concerned being refused on grounds of national security etc, bankruptcy, insolvency or cessation of trade of any carrier used by us including cross-channel carrier, and other circumstances affecting passenger safety.
5.7 Our maximum liability to you:
Our maximum liability to you for any loss, damage or liability which you may suffer or incur as a result of our failure to carry you, our delay in carrying you, breach of our contract to carry you, our negligence in connection with carrying you and your luggage, or the deliberate or negligent acts or omissions of any of our officers, employees, agents, representatives or sub-contractors, shall be limited to £500 in aggregate for all such losses, damage and liability.
5.8 Death and Personal Injury:
We do not exclude or limit our liability for death or personal injury resulting from our negligence. Where you deal as a consumer, we do not exclude your statutory rights.
6. REFUNDS
6.1 What refunds are allowed:
No refund will be available later than the last date on which the ticket is capable of being purchased prior to your first journey.
7. LUGGAGE
7.1 Permitted luggage:
We will carry your luggage on and subject to these General Conditions of Carriage and any applicable Special Conditions. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (of no more than (h)70 x (w)30 x (d)45 cm in size and 30kg in weight), and one small piece of hand luggage. The permitted luggage varies for different services, and you should refer to the published timetable for a service or our other publications for details of the permitted luggage for a service. For this purpose, hand luggage means something that is capable of fitting in an overhead luggage rack or under seats. We shall not be obliged to carry luggage in excess of this allowance. If we agree to carry any particular luggage on any journey this does not mean that we have agreed to carry that luggage on any subsequent journey you make. Fragile items such as electrical goods, portable televisions, and radio will only be carried if they are of reasonable size and securely fastened. If a service accepts bicycles (including folding bicycles) then that bicycle will form part of the luggage allowance stated above, so that if you bring a bicycle then you will only be entitled to bring 1 suitcase or rucksack, rather than the 2 stated above : i.e. you may have 2 cases, or 1 case and a bicycle.
7.2 Prohibited contents:
(a) Prohibited luggage: We are not obliged to carry any of the following items of luggage, and you may not bring them onto any vehicle without our permission: any weapons, drugs or solvents (other than medicines), live or dead animals, fish or insects, battery powered wheelchairs or disabled scooters, prams, non folding pushchairs, bicycles and folding bicycles (unless stated in any timetable or publication for a service), skis and surfboards, or any other items or substances which we are not permitted to carry under the law of any country through which any service may pass, or on any form of transport on which you are travelling, or which are in our opinion unsafe, or may cause injury or damage to property, items, or which are considered by us to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile or perishable, or items with sharp or protruding edges.
(b) What happens if you take prohibited luggage: If you take any of these items onto any vehicle, we may remove them from the vehicle immediately on discovery, and leave them outside the vehicle, wherever they may be situated. If you take any prohibited items of luggage onto a vehicle or into a station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever.
7.3 Restricted Stops:
There are some stops where for safety reasons we are unable to load and unload luggage. At these stops only hand luggage is permitted.
7.4 Packing and identification of luggage:
You must pack all of your luggage safely and securely, and lock and fasten it, with a view to protecting your luggage from loss, damage or interference, and to protecting any other property on a coach from being damaged by your luggage. You must attach to your luggage suitable labels identifying you as the owner of the luggage and your destination, including any tag we provide at check-in, and in any event all luggage which is given into our custody should be clearly and appropriately labelled and include a contact address and telephone number. We will not be obliged to carry any luggage that has not been properly packed or labelled.
7.5 Inspection of luggage:
We shall be entitled to inspect all of your luggage, and to search your person, on request, for the purpose of ensuring compliance with the above requirements. We shall not be obliged to carry you or your luggage, and shall be entitled to remove you from any vehicle, if you refuse to submit to a search.
7.6 Storage of luggage:
All luggage other than hand luggage will be stored in any hold or other storage compartment on the vehicle, and not in the passenger compartment of the vehicle.
7.7 Getting the luggage onto a service:
It is your responsibility to see your luggage put on and taken off a vehicle, or checked-in at any station where check-in arrangements apply. Except for any luggage stored in the hold of a coach, you must also look after your luggage at all times, including at any station and your hand luggage whilst on a vehicle.
7.8 Left and lost Luggage:
(a) Our liability for left luggage: If you leave behind or lose any of your luggage on a vehicle or at a station we will not be liable for any loss of or damage to that luggage for any reason whatsoever, except as stated below.
(b) We will store left luggage: If we find any of your luggage on a vehicle or at a station, we will store it at such location as we may decide, and we will take reasonable care of that luggage. We may charge you the fee for the return of your left or lost luggage.
(c) Our right to dispose of left luggage: If you have not collected your left or lost luggage within 1 month of our receiving or finding it, we may dispose of your luggage in any manner we wish, including by destruction or sale, and we shall be entitled to keep any sale proceeds. We shall be entitled to open and examine any left or lost luggage. If there are any items which we consider are dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to dispose of those items immediately.
(d) You must hand over lost luggage of other people: If you find any property of any other person on any vehicle or at any station, you must hand it over to us immediately.
7.9 Notification of loss or damage:
If during any journey you should lose any of your luggage or any of your luggage is damaged you must notify a member of our staff as soon as possible after your discover the loss or damage. You must confirm any loss or damage of your luggage within 72 hours after the end of your journey by writing to the Lost Property Department at London Shuttle, Berkeley Square House,Berkeley Square,London, W1J 6BDUnited Kingdom or any other advertised address for the purpose. If you do not notify us of any loss or damage to your luggage as required, then we will not be liable for that loss or damage.
7.10 Our liability for loss or damage to Luggage:
Your luggage shall be at your risk at all times, and we will only be liable for any loss of or damage to your luggage caused by our negligence. Our maximum liability to you for any loss of or damage to your luggage, whether for breach of contract, breach of any duty of care in relation to the luggage, our negligence, or any deliberate or negligent acts of any of our employees, agents or representatives, shall be limited to £100 for all such loss or damage. You should insure your luggage with reputable insurers against all usual and normal risks of loss or damage, to the full replacement value of the luggage, with no excess.
8. PASSENGER BEHAVIOUR
8.1 Required behaviour and prohibited behaviour:
You shall behave in a reasonable, sensible and lawful manner on a vehicle and at any station, comply with any request from a member of staff concerning the availability of certain seats reserved for disabled passengers, use mobile phones considerately with the comfort of other passengers in mind, and you shall not: be abusive or threatening to any staff or any other person; or conduct yourself in a way which may endanger yourself, any vehicle or station or any person or property on board any vehicle or at any station; or obstruct any driver, crew, officer or staff in the performance of their duties or fail to comply with their instructions; or behave in a manner which causes discomfort, inconvenience, damage or injury to other persons; or obstruct or allow any of your luggage to obstruct any aisle or emergency exit; or play any radios, cassette or CD players, personal stereos, musical instruments or radio or electronic devices that are audible and distracting or annoying to any person or which interfere with or render less audible any public address system or other equipment; or take onto any vehicle or into any station any alcoholic drinks or drugs (other than medicines) for the purpose of consuming them, or consume them on any vehicle or in any station, or consume or take any hot food onto the vehicle, such as chips or other takeaway foods, or board any vehicle whilst under the influence of alcoholic drinks or drugs; or smoke; or board any vehicle whilst you are seriously ill or suffering from any serious contagious illness.
8.2 Consequences of bad behaviour:
If you fail to comply with any of the behaviour rules in Condition 8.1, or we have reason to believe you may continue any conduct in breach of those behaviour rules, we shall be entitled to restrain you, remove you from the vehicle or station, refuse you further carriage, cancel your ticket without refund, and take any other measures as we consider necessary to prevent continuation of such conduct.
8.3 Our liability for behaviour of other passengers:
Whilst we will use our reasonable efforts to control the behaviour of other passengers on a vehicle or at a station, we will not be liable to you for any act or omission of any other passenger on a coach or at a station.
9. GENERAL
9.1 Governing Law:
Your ticket, the contract with us to carry you, and any carriage we provide to you shall be governed by English law, and the English courts shall have exclusive jurisdiction.
9.2 International conventions and consumer rights:
If any law which governs or applies to your ticket, your contract with us, or your carriage by us, sets out any compulsory minimum rights or remedies or compulsory terms for carriage contracts, whether by road, rail, air, sea, or hovercraft, which may not be excluded or limited, then such rights, terms and remedies shall prevail over any conflicting terms of your ticket, these General Conditions of Carriage and any Special Conditions.
9.3 Severability:
Each of the provisions of these General Conditions of Carriage shall be separate and severable. Should any provision be invalid or unenforceable, it shall be severed from these General Conditions of Carriage, and the remaining provisions of these General Conditions of Carriage shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision.
9.4 Your personal data:
Your personal data (including details of and copies of your travel documentation) given to us by you or our agents or representatives may be kept on record by us, and used and disclosed by us for the purposes of administering your ticket, purchasing tickets for your carriage by carriers other than us, making seat reservations for you for travel on any service, administering, performing and exercising any rights under your carriage contract with us, these General Conditions of Carriage and any Special Conditions, facilitating emigration/immigration and exit/entry to and from any country, and complying with any legal obligations we may have to make available such data to government agencies or other persons in connection with your travel. In carrying out this purpose, we may transfer your personal data to other countries, and disclose your personal data to our own offices, our agents and representatives, sub-contractors, government agencies, and any other carriers. You consent to this receipt, use, disclosure and transfer of your personal data.
9.5 Third Party Rights:
Unless otherwise stated in these General Conditions of Carriage, no person other than you and us shall have the benefit of or be entitled to rely upon or enforce any term of these General Conditions of Carriage or any other term of the contract to carry you and the Contracts (Rights of Third Parties) Act 1999 shall not apply.
